Problems signing in to Hubviz with Google

Hubviz Web and Hubviz Studio use Google sign-in. Each heading below is the notice that appears on the sign-in screen. Look for yours and follow the fix. To understand the normal path, see How to sign in to Hubviz Web.

We could not find your account

The full text is: There is no Hubviz account for this Google. Create yours and start the free trial.

Cause: this Google account has no Hubviz account and was not registered by any administrator. The most common situations:

• You signed in with a different Google account than the one you used to sign up, for example your personal one instead of the company email.
• An administrator registered you with another email, or with a typo.
• Your user is inactive in the workspace.

Fix:

• Click Sign in with another account and choose the Google account used to sign up.
• If an administrator at your company registered you, sign in with the Google account of the same email they entered. If the email is different, they fix it in Administration, Users, in the Email Address field.
• The administrator also checks that the user has Active checked. Inactive users cannot sign in.
• If you do not have an account yet and are going to subscribe, click Create account. Signing up takes a few minutes and starts the free trial.

You still need to pick a plan

The full text is: Your account is created but has no active plan yet. Pick a plan to get started.

Cause: the account exists, but has no active plan. It happens when sign-up stopped before the card or when the subscription was canceled.

Fix:

• Click See plans, choose the plan and finish the payment with the same Google account.
• After that, sign in again. Your space shows up right after the payment is confirmed.

Choose a workspace

Not an error: your Google account is in more than one Hubviz workspace. Choose which one to open. After signing in, you can switch workspaces with the switch button at the top of the screen.

The choice expired. Sign in with Google again.

Cause: the workspace list stays open for 10 minutes. After that, the choice expires.

Fix: sign in with Google again and then choose the workspace.

That workspace is no longer available for your account.

Cause: the workspace was closed or your access to it was removed.

Fix: sign in again and choose another workspace. If the space was your company’s, talk to whoever administers the subscription.

The email on this Google account is not verified.

Cause: Hubviz only accepts Google accounts with a confirmed email.

Fix: confirm the email in your Google account and try again.

Google did not confirm your identity. Please try again.

Cause: Google did not return a valid sign-in.

Fix: try again. If it continues, check that the computer’s date and time are right and open the sign-in in an incognito window.

We could not load Google sign-in

The full message asks you to check whether an ad blocker is on.

Cause: blocking extensions and some corporate networks keep the Google button from loading.

Fix:

• Turn off the blocker for the Hubviz address and reload the page.
• On the company network, ask IT support to allow access to Google.

No connection to the server. Please try again.

Cause: the browser could not reach Hubviz.

Fix: check the internet and try again in a few moments.

We could not sign you in right now. Please try again in a moment.

Cause: Hubviz refused the sign-in for a reason that is none of the above.

Fix: try again in a moment. If it repeats, close the tab and open the Hubviz Web address again.

Google sign-in is not configured in this environment yet.

Cause: the sign-in page did not find the Google key. This only happens in a test or development environment, not at the official Hubviz address.

Fix: open Hubviz at the official address, web.hubviz.com.

Signed in (signing in from Hubviz Studio)

Not an error. When you sign in from Hubviz Studio, the sign-in opens in the browser. When it finishes, the page shows Signed in and Studio receives the access by itself. You can close the tab and go back to Studio.

Hubviz Studio notices when starting sign-in

These notices appear inside Hubviz Studio, before the sign-in opens in the browser.

Notice	What to do
Could not reach the server to sign in. Check your network and try again.	Check the internet and try again.
Could not start the sign-in session. Please try again.	Try again. If it repeats, reload the Hubviz Studio page.
Could not start the web sign-in. Please try again.	Try again. If it repeats, reload the Hubviz Studio page.