Common problems in Hubviz Studio and Hubviz Web

Each heading below is the message that appears on screen, in Hubviz Studio or Hubviz Web. Look for yours and follow the fix. Problems signing in to Hubviz are in Sign-in problems.

Some messages carry a name or a number that changes from case to case. In those headings, the variable part appears as N, or as the name of the item.

Publishing and plan

Your plan’s storage is full (X of Y GB). Free up space or buy extra storage at www.hubviz.com/extras.

Appears in red when you publish with Publish to the Web and the plan storage is full. In place of X comes the space used and, in place of Y, the plan limit, in GB. The text follows the language of Hubviz Studio.

Cause: the workspace’s published data already takes up all the plan storage, and Hubviz refuses new publishes.

Fix: open Subscription add-ons and buy additional storage (Professional and Business), or change plans. The data already published stays in Hubviz Web. See Plan and billing.

Some cubes could not be sent.

Appears in red when you publish with Publish to the Web. The text is Some cubes could not be sent. followed by the cause for up to three cubes, in the format “Sales: reason”. If more cubes have a problem, the notice ends with (+N).

Cause: at least one cube was not sent. The reason for each cube appears right after the notice, for example a source Hubviz Studio could not read.

Fix:

1. Read the cube’s reason in the notice itself and fix what it points to.
2. If the reason is not clear, click Run all cubes and see which cube shows an error. The cube’s error appears in Processing status, in the footer.
3. Fix the cube and publish again.

The cubes that worked stay published. Details in Publish to Hubviz Web.

Connection profile not found for: Sales. Check Settings.

Appears when publishing. In place of Sales comes the cube name.

Cause: Hubviz Studio did not find, among the saved connections, the connection the cube uses.

Fix: open Data Sources, check that the connection exists, create it again if needed and choose it on the cube. Then publish.

Cannot run integration: no cubes in project.

Cause: the project has no cube to publish.

Fix: create at least one cube. See Connections overview.

Cannot run integration: integration already in progress.

Cause: you clicked publish while a publish of this project was still in progress.

Fix: wait for it to finish. The publish icon keeps spinning while the send runs.

There is already an execution in progress in another project. Wait for it to finish.

Cause: Hubviz Studio processes one project at a time, and another project in your account is still running.

Fix: wait for it to finish and try again.

The execution was not found on the server. It may have been interrupted by a restart. Run it again.

Cause: the processing you were following was interrupted by a service restart.

Fix: run again with Run all cubes or publish again.

No company linked to the project. Check the project settings.

Cause: the project is not linked to its publishing space in Hubviz Web.

Fix: close the project, open it again and try to publish.

No published data found.

Appears when you click Load last sent data.

Cause: the project was never published.

Fix: publish with Publish to the Web. After that, the button brings the data.

Failed to load last published data.

Cause: the cloud did not return the data from the last publish.

Fix: try again. If it continues, publish again.

Cubes and charts

No data found for the chart.

Appears in place of the chart, in Hubviz Studio, with the Load Data button.

Cause: the chart’s cube has not been processed in this session yet. It happens when you open the project, after changing the cube or on another computer.

Fix:

1. Click Load Data. Hubviz processes the cube and draws the chart.
2. If the message continues, open the cube and check that it has rows. A query or a file with no data leaves the chart empty.
3. To bring the data from the last publish without processing again, use Load last sent data at the top of the screen.

The chart uses a measure that is not available

The full message is The chart uses a measure that is not available. Please update the cube data, or check if the measure is available.

Cause: the measure used in a chart series was deleted, or the cube was processed before it existed.

Fix: click Load Data to process the cube again. If the measure was deleted, open the chart and swap the series for a measure that exists. See Measures.

No data found for the selected period

The full message is No data found for the selected period. Showing all available data.

Cause: the period chosen in the chart or in the date filter has no data in the cube. Hubviz shows the whole available period instead.

Fix: choose a period that exists in the data, or check that the cube’s date field has the right type. See Cube fields.

Processing Error

Appears in Processing status, the window that opens from the Hubviz Studio footer, next to the cube name: Processing Error. The footer also warns: Processing Errors, click to see details

Cause: Hubviz could not read the data source. The most common reasons are a changed database password, a file that moved, an API that is down or an SQL query with an error.

Fix:

1. Open the cube’s connection and click Test Authentication, when the connection is a database or an API.
2. Fix what the test points out and save the connection.
3. Process the cube again.

If the cube refreshes on its own, the history in the Sync tab shows when the failure started. See Automatic refresh.

Test connection failed.

Appears when testing a database or API connection.

Cause: Hubviz Studio did not reach the source, or the authentication was refused.

Fix: check the address, port, user and password. Also check that the source server accepts connections over the internet. See Databases and REST API.

The cube has more than one field with the same name: N. Rename the columns at the data source to tell them apart.

Cause: two columns of the source have the same name, and the cube does not accept repeated names. In place of N appear the repeated names.

Fix: rename one of the columns at the source or, in an SQL query, give them different aliases with AS.

The query returns more than one column with the same name: N.

The message goes on with an example of aliases in the SQL.

Cause: the SELECT brings two columns with the same name, like T.Name and U.Name.

Fix: give each one an alias, for example SELECT T.Name AS CompanyName, U.Name AS UserName.

The selected field type is not compatible with the associated data.

Cause: the type chosen for the field does not match its values, like a number type on a text field.

Fix: choose the matching type or fix the data at the source. See Cube fields.

Syntax error. Please check the text.

Appears in the measure editor, when you edit the measure as text.

Cause: the measure text does not follow the format Hubviz understands.

Fix: go back to the fields mode and fill the measure in with the controls, or fix the text. See Measures.

The formula cannot be empty.

Appears when saving a calculated field.

Cause: the calculated field has no formula.

Fix: write the formula. See Calculated fields.

This connection is saved only on this computer. To sync in the cloud, change the connection storage to Cloud.

Appears in the cube’s Sync tab.

Cause: the Hubviz servers have no access to a connection saved only on this computer.

Fix: edit the connection and change Storage to Cloud. Then go back to the cube tab.

The minimum frequency is now 1 hour. Adjust the schedule before saving.

Cause: the schedule you chose runs more than once an hour. When you switch the periodicity, hour and minute go back to “Every”.

Fix: choose day, hour and minute before saving. See Automatic refresh.

You cannot remove the last dashboard.

Cause: a project needs at least one dashboard. The same rule applies to tabs: the message is You cannot remove the last tab.

Fix: create another dashboard or tab before deleting the last one.

Users and sharing

Your plan allows N creator users. Remove a creator or add more creators to your plan.

Appears in Hubviz Web, when saving a user, in the Ocorreu um erro na requisição. window. The form also shows Error saving, please try again later..

Cause: the workspace already has all the active creators the plan allows. N is the limit.

Fix: deactivate people who no longer use it, move people who only view to viewer, or buy additional creators. See Users and limits.

Your plan allows N viewer users. Remove a viewer or add more viewers to your plan.

Appears when saving a user and when sharing a dashboard with a new person.

Cause: the workspace already has all the active viewers the plan allows. Revoking a share does not free the slot: deactivating or removing the user does.

Fix: deactivate or remove people who no longer use it, buy additional viewers (Professional) or change plans. See Share.

Maximum user limit reached

Appears in yellow when you check the Creator box on the user’s registration. The text is Maximum user limit reached.

Cause: all creator slots are in use. The box is not checked.

Fix: free a creator slot first. See Users and limits.

Your user is not a creator in this workspace

Appears when you sign in to Hubviz Studio, with the text To use Hubviz Studio, ask the workspace administrator to turn on the Creator (Hubviz Studio) option for your user, in Administration, Users, in Hubviz Web. You can still view dashboards in Hubviz Web.

Cause: the person has no creator access. Signing in to Hubviz Studio does not grant it: becoming a creator is up to whoever manages the workspace, even if the plan has a free slot. The session is closed.

Fix: whoever manages the workspace opens Users, edits the person and checks the Creator box. If there is no creator slot, they free one by deactivating people who no longer use it, or buy additional creators. See Users and limits.

Select at least one vision to share.

Appears when you send the invitation with no tab checked.

Cause: sharing needs at least one tab.

Fix: in Select Tabs, check the tabs the person can see and send again.

Error importing data.

Appears when importing users from a spreadsheet. The notice brings the reason, like the number of the faulty row.

Cause: the spreadsheet has an invalid row, such as a missing email or login.

Fix: fix the indicated row and import again. The valid rows were already imported. See Invite your team.

AI

This month’s AI credits are used up (plan limit: N). Buy extra AI credits at www.hubviz.com/extras or wait for next month.

Appears in the Hubviz Web AI chat when you open a new conversation.

Cause: the workspace used all the month’s credits. Only conversations in the Hubviz Web chat spend credits, one per new conversation. The Hubviz Studio assistant, chart analysis and SQL with AI do not.

Fix: wait for the month to turn over or buy additional credits on the Professional and Business plans. See Plan and billing.

This conversation got too long. Start a new conversation.

Cause: the conversation went past the size the AI accepts.

Fix: open a new conversation for the next subject. In Hubviz Web, a new conversation uses a credit.

Could not reach the assistant. Please try again.

Cause: the assistant did not answer. The cause may be a brief instability or the internet connection.

Fix: try again in a moment. The same applies to The assistant returned an invalid response. Please try again. and The assistant did not return a response. Please try again..

Your session has expired. Sign in again to continue.

Cause: the sign-in session expired.

Fix: sign in again with Google. See Sign-in problems.

Could not upload the image. Please try again.

Appears when attaching an image in the chat.

Cause: the image upload failed.

Fix: try again with a smaller image or another common format, like PNG.

Presentation generation is not included in your plan. Upgrade your plan to use it.

Appears in Hubviz Web when generating a presentation with AI.

Cause: presentations are on the Professional and Business plans.

Fix: change plans. See Presentations.

In Hubviz Web

We could not load your projects. Please try again in a moment.

Cause: Hubviz Web could not fetch the project list.

Fix: click Try again. If it continues, reload the page and check the internet.

No projects yet

Cause: the workspace has no projects yet.

Fix: click Open Hubviz Studio and create the first project. See Your first dashboard.

No dashboards shared with you

Appears in Your projects for a viewer who has not received any dashboard yet. Inside a project, the notice is No dashboards have been shared with you yet. Ask the person who creates the dashboards to share one.

Cause: a viewer only sees what was shared with them. They have not received any dashboard yet, or the last share was revoked.

Fix: ask whoever manages the workspace to share a dashboard with you. See Share.

This project has not been published from Hubviz Studio yet

Appears on a project card in Your projects, in place of the Open button.

Cause: the project has no published data. Whoever builds the dashboards has not published yet, or the publish did not finish.

Fix: ask whoever builds the dashboards to publish with Publish to the Web. See Publish to Hubviz Web.

The dashboard opens in Hubviz Web without the new data

There is no message on screen: the dashboard opens, but with old numbers.

Cause: data only reaches Hubviz Web when you publish. Saving the project keeps the charts and dashboards, but not the data.

Fix: click Publish to the Web at the top of Hubviz Studio. To not depend on this, turn on automatic refresh in the cloud. See Publish to Hubviz Web.