How to create your Hubviz account and start the free trial

By the end of sign-up you will have a Hubviz workspace, with the plan you picked on a 7-day free trial, and you will be able to sign in to Hubviz Studio and Hubviz Web with your Google account. Sign-up has three steps: account, company and card.

Before you start

• Use the Google account of whoever will manage Hubviz at the company, ideally a work email. You sign in with that Google account later, with no password. The email on the Google account must be verified.
• In Brazil, have the company CPF or CNPJ at hand. Outside Brazil, sign-up does not ask for a tax ID.
• Have a credit card ready. It is required even for the trial, but nothing is charged during the 7 days.
• Pick the plan. Compare the limits:

Plan	Creators	Viewers	Storage (GB)	AI chat credits per month
Essential	3	5	5	50
Professional	10	20	30	300
Business	30	unlimited	60	600

The AI credits in your plan are only for the Hubviz Web chat: each new conversation in that chat uses one credit. The Hubviz Studio assistant and the other AI features do not. See Ask the assistant.

Prices and what each plan includes are on the Pricing page. A creator builds dashboards in Hubviz Studio. A viewer only checks results in Hubviz Web. See Concepts.

Create the account

Payment happens on Stripe’s secure page. Hubviz does not store your card details.

What each field asks for

Step	Field	Rule
Account	Google account	Required. No password. The email must be verified by Google.
Company	Country	Required. Sets whether the tax ID is asked for.
Company	Company name	Required, 2 to 120 characters. It is the workspace name for the users.
Company	Tax ID (CPF or CNPJ)	Brazil only. The number is checked, and one ID can only have one workspace.
Card	Card and billing address	Required, on the Stripe page.

On the Professional and Business plans, the payment page shows the add-ons (users, storage and AI chat credits) as optional items, with an adjustable quantity. You can add them now or later, on the Subscription add-ons page.

The free trial

• The trial lasts 7 days and starts when the card is confirmed.
• The first charge only happens at the end of the trial, on the plan you picked.
• If you cancel before the trial ends, you pay nothing. See Plan and billing.
• If the card stops being valid before the trial ends, the subscription is canceled instead of generating an open charge.

After payment

Hubviz creates your workspace as soon as the card is confirmed. This can take a few moments. The Your Hubviz trial has started page shows the next steps, and you get the Your Hubviz workspace is ready email, with the Open Hubviz Web and Open Hubviz Studio buttons and the workspace name. The email has no password and no activation link: you sign in with the Google account you used to sign up.

The person who signed up is already a creator: they can use Hubviz Studio and manage the workspace users. To bring in your team, see Invite your team.

If sign-up stops halfway

The messages below show up in red, at the top of the form.

Message	What it means	What to do
We could not sign you in with Google. Please try again.	Google sign-in failed.	Try again.
We could not load Google sign-in. Check whether an ad blocker is on.	The Google button did not load.	Turn off the ad blocker on this page and reload.
Google did not confirm your identity. Please try again.	Google refused the confirmation.	Sign in again.
The email on this Google account is not verified.	The Google account has no confirmed email.	Confirm the email with Google or use another account.
Your session expired. Sign in with Google again.	Sign-up sat idle for too long.	Sign in with Google again and continue.
Too many attempts in a row. Wait a few minutes.	The attempt limit was reached.	Wait a few minutes.
Enter the company name.	The name is empty or too short.	Enter at least 2 characters.
Invalid CPF or CNPJ. Check the numbers.	The ID did not pass the check.	Check the digits.
This ID is already registered. Contact us to continue.	The CPF or CNPJ already belongs to another workspace.	Contact us to continue.
This plan is not available right now. Please try again later.	The plan you picked is unavailable at the moment.	Pick another plan or try later.
Sign-up is unavailable right now. Please try again in a moment.	A temporary server failure.	Try again in a moment.

Other situations:

• The payment was not completed: your account is still created. The page says The payment was not completed. Your account is still created: just try again. Go back to sign-up, sign in with the same Google account and try again.
• The Google account already has a workspace: the page says This account already has a Hubviz workspace. You can create another workspace or open Hubviz Web.
• The workspace takes a while to show up: wait a few moments and sign in to Hubviz Web again.

Problems signing in after sign-up are covered in Sign-in problems.