How-to
How to check plan usage and manage your Hubviz subscription
Check creator, storage and AI credit usage in Hubviz Studio, buy add-ons on the extras page and manage your card, invoices and cancellation.
Three places handle your plan. Hubviz Studio shows usage. The Subscription add-ons page, on the website, changes the add-ons. The billing portal handles your card, invoices, plan changes and cancellation. Hubviz Web has no plan screen.
Check plan usage
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In Hubviz Studio, click User Menu, the person icon in the top right corner.
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Click Plan Usage.
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Click the Refresh icon, next to the workspace name, to update the numbers.
| Card | What it shows |
|---|---|
| Creators | How many people have creator access, compared with the plan limit. See Users and limits. |
| Storage | How much storage the published data takes up, compared with the plan limit. |
| AI chat credits | How many AI credits the workspace has used this month, compared with the plan credits. |
Each card shows the amount used, the limit, the percentage and how much is remaining. At 80% or more, the card shows You are approaching the limit. At the limit, it shows Limit reached and You have reached your plan limit.
Storage appears in the unit that fits the value (KB, MB or GB). Before the first publish it shows 0 GB. The screen does not show viewers: their limit is checked when you register or share.
What each plan includes
| Plan | Creators | Viewers | Storage (GB) | AI credits per month |
|---|---|---|---|---|
| Essential | 3 | 5 | 5 | 50 |
| Professional | 10 | 20 | 30 | 300 |
| Business | 30 | unlimited | 60 | 600 |
Some features depend on the plan, beyond the limits:
| Feature | Plans |
|---|---|
| Financial statement chart | All |
| Accounting data (chart of accounts, trial balance and ledger) and the ready-made accounting dashboard | Professional and Business. See Accounting in Hubviz. |
| Departments | Professional and Business |
| Presentations | Professional and Business. See Presentations. |
| Add-ons | Professional and Business |
Prices are on Pricing.
AI credits
AI credits belong to the workspace and come back at the start of each month.
| What you do | Spends a credit? |
|---|---|
| Open a new conversation in the Hubviz Web AI chat | Yes, one credit per conversation |
| Send more messages in the same conversation | No |
| Use the Hubviz Studio AI assistant | No |
| Create a project or dashboard with AI | No |
| Generate a chart analysis, SQL with AI or other AI features | No |
Only conversations in the Hubviz Web chat spend credits. See How to ask the AI assistant in Hubviz Web.
The monthly limit is the plan’s credits plus any extra credits you bought. When the credits run out, the chat shows:
This month’s AI credits are used up (plan limit: N). Buy extra AI credits at www.hubviz.com/extras or wait for next month.
In place of N appears your workspace’s limit. The features that do not spend credits keep working.
When storage runs out
Storage counts the data sent to the Hubviz cloud. When the plan’s space runs out, publishing with Publish to the Web is refused and the notice shows the reason: Your plan’s storage is full (X of Y GB). Free up space or buy extra storage at www.hubviz.com/extras. The data that was already published stays in Hubviz Web. See the step by step in Publish to Hubviz Web. To publish again, buy extra storage or change plans.
Buy add-ons
| Add-on | Plans |
|---|---|
| Extra creator | Professional and Business |
| Extra viewer | Professional. Business already has unlimited viewers. |
| Extra GB of storage | Professional and Business |
| Extra AI credit | Professional and Business |
- On the Plan Usage screen, click Buy add-ons. The Subscription add-ons page opens in the browser. You can also reach it through the Subscription add-ons link in the site footer, or directly at Subscription add-ons.
- Click the Google button and sign in with the same account you used to sign up. Only the account that subscribed can change the add-ons.
- On the subscription, use Increase and Decrease to set the quantity of each add-on. Each quantity is a whole number from 0 to 999.
- Check the Add-ons per month total and click Save changes.
- When Done. The new limits apply in a few moments. appears, go back to Hubviz Studio and refresh the usage screen.
The prorated amount goes on your next invoice. Nothing is charged during the free trial. To remove an add-on, take its quantity to 0.
What each subscription shows
On each subscription, the page shows the plan and the status:
| Status | When it appears |
|---|---|
| On trial until a date | You are in the 7-day free trial. |
| Active | The subscription is paid and up to date. |
| Payment pending | The last charge did not go through. The subscription still accepts changes. |
| Cancellation scheduled | You canceled, and the subscription lasts until the end of the paid period. |
On Essential, the page shows This plan does not accept add-ons. To buy them, switch to Professional or Business. and the Change plan button.
If the page shows a notice
| Notice | What to do |
|---|---|
| We could not find an active subscription on this account. If you just subscribed, wait a minute and reload the page. | Wait a minute and reload. If the Google account is a different one, use Use another account. |
| We could not load Google sign-in. Check whether an ad blocker is on. | Turn off the blocker for the site and reload. |
| Your session expired. Sign in with Google again. | Sign in with Google again. |
| Check the quantities: use whole numbers from 0 to 999. | Fix the quantity. |
| This plan does not accept this add-on. | The add-on does not exist on that plan. See the table above. |
| This subscription cannot be changed right now. | The subscription is canceled or ended. Only subscriptions on trial, active or with payment pending accept changes. |
| Too many attempts in a row. Please wait a few minutes. | Wait and try again. |
| Add-ons are unavailable right now. Please try again in a moment. | Try again later. |
Card, invoices, plan change and cancellation
These adjustments are in the billing portal.
- In the footer of the Hubviz site, click Manage subscription.
- Enter the email used to sign up and open the link that arrives by email.
- In the portal, change the card, download invoices, change plans or cancel.
- Cancellation: the subscription continues until the end of the period already paid. During the free trial, cancel before the trial ends and nothing is charged.
- Plan change with add-ons: the portal only changes the plan of subscriptions without add-ons. First take the add-ons to 0 on Subscription add-ons. After the change, buy again the ones the new plan accepts.
- Add-ons: the portal does not add or change add-ons. Use the add-ons page for that.
Next step
Distribute the slots among your team in Users and limits.